What is TICAT?
TICAT is an innovative and reliable ticketing system created by researching and balancing the shared interests of ticket buyers, bands, clubs, organizers, and managers.
TICAT is a robust, cloud-based ticketing platform that provides full administration and reporting tools for event organizers. Ticket sales are available both through the public event portal ticat.hu and via seamless integration into the websites of organizers, clubs, and bands. TICAT’s subsystems also support on-site ticket sales and access control at events, content sharing between clubs and bands, co-organizer functions, and many additional services.
The TICAT ticketing system is an online tool that makes organizer-managed events available on the internet and enables ticket purchases based on the rules and parameters set by the organizer.
Who is the event organizer?
The event organizer is the party responsible for the ticketed event or service. The ticat.hu portal hosts events from many different organizers. During ticket purchase, we always display the organizer of the given event — meaning the legal entity that is responsible for the event.
Registration
Is registration required to buy tickets?
No, you can purchase tickets without registration. However, you must provide a valid, working email address to receive your tickets and invoices. Due to its many advantages, we strongly recommend registering.
Why is registration beneficial?
- It’s very simple: you can register during purchase with a single checkbox (or log in via Facebook, or complete a traditional registration).
- Your purchased tickets are stored in your user account and can be tracked anytime.
- You can access your tickets even if your email account is unavailable or you accidentally delete the ticket email.
- No need to re-enter your personal details every time.
- You avoid issues caused by mistyping your email address during purchase.
How can I register?
You can register via the Login button in the header of the ticat.hu portal, during ticket purchase, or by logging in with your Facebook, Google or Apple account.
Registration process
1. Registration on ticat.hu:
a. Enter your name, email address, and password.
b. You will receive a confirmation email — confirm it within 24 hours.
c. After confirmation, you can log in and manage your account details anytime.
2. Registration during purchase:
a. Check the “Register with my purchase” option.
b. A user account is created automatically, and a confirmation email is sent.
c. Confirm your email within 24 hours to activate your account.
3. Create an account with one click by logging in via Facebook and sharing your basic profile data.
I didn’t receive the confirmation email. What should I do?
(Facebook, Google and Apple registration does not require confirmation.)
- Check your spam or junk folder (Outlook users: check “Filtered” messages).
- If no email arrived, you may have mistyped your address — please register again.
- You can also use the “Forgot password” function to receive a confirmation link.
What happens if I don’t confirm within 24 hours?
(Facebook, Google and Apple registration does not require confirmation.)
Unconfirmed registrations are automatically deleted after 24 hours to ensure email authenticity. If you missed the deadline, simply register again.
Ticket Purchase
How can I pay on ticat.hu?
Payments are processed online via the OTP Bank SimplePay system.
Can I pay by bank transfer, cash on delivery, or SZÉP card?
Only online bank card payments via SimplePay are accepted. Organizers may offer you OTP SZÉP card payment via SimplePay as an option.
How do I receive my tickets?
After purchase, tickets are sent by email as PDF attachments. Each ticket is delivered as a separate PDF containing all ticket details and a QR code required for entry.
Registered users can also access their tickets via the “Tickets” menu on ticat.hu. If you registered via Facebook, Apple or Google the tickets will be sent to the email address linked to the account.
How fast will I receive my tickets?
Normally you will get your tickets within 1–2 minutes. During extreme system load, delivery may take up to 1–3 hours.
Please contact customer support only if you made sure that your payment was successful, you checked your spam folder and several hours have passed since purchase.
I didn’t receive my ticket / I deleted it. What should I do?
If you can't find your tickets most likely they went to your spam folder, please check it.
If you had an issue with your email service provider or email account, or if you accidentally deleted your tickets, please log in to the ticat.hu portal and you will find your tickets under the “My Tickets” menu.
During periods of extreme load on the ticketing system, it may take up to 1–3 hours for the PDF tickets to be sent.
Please contact customer support only if you have confirmed that your payment was successful, checked your spam folders, and several hours have already passed since the successful purchase.
If necessary, contact customer support with your purchase details: name, email, billing details, event, ticket type, total amount, purchase time, transaction ID (if available).
Why am I waiting in line for tickets? How long will this take, and when will it be my turn?
In many cases, there is much higher demand for a particular event or concert than the number of tickets available. While a customer’s online payment is in progress, we cannot know whether the purchase will be completed successfully or not. There are always unsuccessful transactions—for example, when the customer changes their mind, there are insufficient funds on the card, incorrect card details are entered, etc. As a result, tickets that were temporarily reserved may become available for purchase again.
When we can no longer guarantee a ticket that can be sold to you with certainty, you are placed in a queue during the purchasing process, where you wait together with other users for tickets that may be released.
It is very important that you do not leave the page and do not refresh your browser at this time. In the background, continuous communication takes place between the server and the client to check whether any tickets have become available. As soon as a ticket that can be sold to you with certainty becomes available, you will receive a notification on the screen. You must then click the Continue button within 30 seconds and complete the payment.
Unfortunately, we cannot tell you how long you will have to wait in the queue, as this depends on the speed and success or failure of other users’ purchases. It is also possible that you may not reach the checkout at all; however, waiting in the queue still gives you a chance to secure a ticket before the event is completely sold out.
I entered an incorrect email address during purchase and did not receive my ticket. What should I do?
Please contact our customer support and send us all the details of your purchase (name, incorrect email address, correct email address, billing name, billing address, number and price of the purchased tickets). We will then send new tickets to the correct email address and invalidate the old tickets that were sent to the wrong address.
How will I receive an invoice for my purchase?
After a successful purchase, the szamlazz.hu system will send you an online invoice to the email address you provided, using the billing details you entered. For different events, you will naturally receive invoices from different organizers.
Why can’t I buy tickets for multiple events at the same time?
On the ticat.hu portal, purchasing tickets for different events results in separate transactions and invoicing for different organizers. In addition, waiting times and heavy system load may occur for individual events. Therefore, during a single purchase, you can buy tickets for only one event. If you would like to purchase tickets for multiple events, please complete the purchases one after another.
How many tickets can I purchase at once?
The number of tickets that can be added to the cart is limited for each event by the organizer in order to prevent abuse and large-scale secondary resale. In general, a maximum of 10 tickets can be purchased in a single transaction.
Why is there a service/handling fee?
The service (handling) fee covers the cost of using the TICAT ticketing system and additional online systems and services involved in the online ticket purchasing process. By buying tickets online (i.e. placing an online order, making an online payment, receiving PDF tickets and notifications by email, and receiving an invoice by email), you are using a ticketing software system that must be operated and continuously developed. In addition, several connected services are used (such as an online payment gateway, invoicing system, NTAK data reporting channel, EDM service, social platform authentication, etc.), all of which also require operation and maintenance, and these partner systems may charge fees to the host system (TICAT).
The service fee is an event-specific charge that represents the consideration for the ticket purchasing service provided to the buyer. Among other things, this fee is used to finance the development and operation of the ticketing system and the operation of the related partner systems.
How much is the service/handling fee?
The service fee varies by event. During the ticket purchasing process, you will receive clear and detailed information about the exact service fee charged for your tickets, which is clearly displayed on the event details page and at subsequent steps as well.
Is it possible to reserve tickets?
No, this is not possible. Tickets can only be purchased online. Due to high demand and competition for tickets for many events, we are unable to offer advance reservations.
Is it possible to request tickets by post?
No, this is not possible. We work exclusively with online tickets (e-tickets).
Is it possible to buy tickets in person?
The TICAT ticketing system does not operate a ticket office. However, for individual events, the organizers usually provide on-site ticket sales at the venue.
From what age do children need a ticket?
For each event, the event organizer determines whether children are required to have a ticket. Please check the event description for relevant information. If you do not find any specific conditions, please assume that a ticket is required from 0 years of age.
If you have any questions, please contact the organizer directly or reach out to our customer support email.
Refunds
How can I request a ticket refund?
Tickets can only be refunded if the event is completely canceled. Before completing your payment, please make sure that you are purchasing tickets for the correct event, in the correct quantity and at the correct price.
What happens if the event is canceled or rescheduled?
If the event is rescheduled or completely canceled, the event organizer will inform ticket holders by email, and will also publish relevant information about the event and any possible refunds on the event’s detailed pages.
How does the refund process work?
In the case of a canceled event, the refund process, deadlines, and other parameters are determined by the event organizer, who is also responsible for handling the refunds.
TICAT support provides all technical conditions necessary for the process.
You will receive information by email from the organizer about the refund procedure.
In general for card payments, the ticket price is refunded to the bank account linked to the card used for the purchase. For cash ticket purchases, the organizer may offer on-site refunds. The refund process can be lengthy, as it involves bank processing times and invoicing administration. The total processing time may take up to 40 business days.
Why is the service/handling fee not refunded?
The service (handling) fee is an event-specific charge that represents the consideration for the ticket purchasing service provided to the buyer. During a successful ticket purchase, you have already made full use of the ticketing system and all its related services. Since the service has been fully rendered, and both the ticketing system and the organizer incurred costs during the fulfillment of the ticket purchase service, the service fee cannot be refunded in the event of a cancellation and ticket refund.
What happens in the case of an outdoor event if it rains during the performance?
For each event, the event organizer defines the rules regarding rain dates and whether the event will be held. Please check the event details or the organizer’s website for specific information.
On-site Ticket Purchase
Is on-site ticket purchase always available?
The TICAT ticketing system is capable of providing on-site ticket sales, but availability depends on the event organizer and on how many tickets are sold online. If on-site ticket purchase is planned but all tickets sell out during the presale period, on-site sales will most likely not be available. Please check the detailed description of each event or contact the organizer for information.
What payment methods are available for on-site ticket purchases?
This always depends on the specific event organizer and operator. Please refer to the event description for details. The TICAT ticketing system is capable of handling cash, bank card, and SZÉP card payments, but the organizers may not be able to provide all of these payment options on site.
How will I receive my tickets if I buy them on site?
The TICAT ticket office solution provides printed tickets to customers at the venue. However, the event organizer may not use our solution, or may not offer on-site ticket sales at all. Please check the event description for information related to on-site ticket purchases.
I lost the ticket I purchased on site. What should I do?
Please take special care of your printed ticket purchased on site, as entry is only permitted upon presentation of this ticket. If it is lost, you will not be able to enter the event and you will need to purchase a new ticket.
Entry to the Event
Do I need to print my ticket to enter?
No. For entry, simply present your ticket—more specifically, the QR code—on a mobile device at the entrance. Of course, you can also enter with a printed ticket. In special cases, the event organizer may provide wristbands or use other formats; this will be clearly indicated in the event description.
Someone has already entered using my QR code. What should I do?
If your QR code allows single entry only and someone has already used it to enter before you, you will not be able to enter with that code.
Please make sure that no unauthorized person has access to your ticket (and QR code) under any circumstances, as entry systems cannot distinguish between original and copied QR codes.
Can I leave the venue after entering and then re-enter?
Always check the event description for information regarding entry and event procedures.
If you cannot find relevant information there, please ask the organizers at the venue, as the rules regarding exit and re-entry depend on the organizer and their on-site policies.
Operational Issues
What should I do if the payment transaction is interrupted?
If you return to the TICAT website from the SimplePay interface, you will receive a clear message indicating whether the transaction was successful or unsuccessful.
If, for example, your internet connection is interrupted during the redirection and you are not sure whether the payment was successful, please check your bank account balance or your net banking interface, or wait to see if the tickets arrive in your email inbox.
If you see that the payment was unsuccessful, please try the purchase and payment again. If the payment was successful, there is nothing else to do—the tickets will arrive in your mailbox.
What should I do if the TICAT ticketing system is not working properly?
One of the fundamental questions in IT is to determine what “not working properly” actually means and what causes it. We could write an entire book about the possible cases, but let’s start by narrowing things down. More than 90% of user-reported issues originate from the user’s own environment.
Please check the following:
- Make sure your internet connection is stable. Unfortunately, most people rely on wireless internet connections today, where dropouts, weak Wi-Fi signals, and interruptions can occur at any time. Without a proper and stable internet connection, many parts of the TICAT portal will not function correctly.
- It is possible that you are accessing our pages from a domain or network where certain content or domains are restricted.
- Use a modern, up-to-date browser—not only for our sake, but also for your own data security. The TICATticketing system is compatible with all widely used browsers and their latest versions. Issues may occur when using outdated browser versions or older operating systems. If something does not work properly, try a different, newer browser.
- Extremely unusual screen resolutions can also cause visual issues. Make sure you are using an appropriate zoom level (around 100%) on your device, and try a different resolution or window size if something appears incorrect.
- We use several integrated third-party services, where slowdowns or errors may also occur.
- In the case of scheduled system updates or maintenance, you will receive a clearly visible notification. Please be patient—we will be back shortly.
- If you encounter a 404 page, you have likely navigated to an outdated or mistyped web address; the interface will also inform you of this.
- Cookie settings may also cause issues; please do not disable or reject cookies.
- As the TICAT system is continuously being built and improved, we welcome all feedback and reports of issues. If you experience any operational problems, please help us by providing as detailed a description as possible and send your feedback to support@ticat.hu.
Customer Support
Customer support contact
If none of the above questions helped and you have technical or other issues, please write to support@ticat.hu.
Why do you communicate only by email?
Although we like to communicate personally, it is important and necessary that all questions, complaints, and—of course—the responses and information provided—are recorded in writing. This ensures there is a clear record that can be reviewed later, provides guidance, and helps avoid misunderstandings.
How quickly will I receive a response?
This largely depends on our current workload. For example, if an event with several thousand attendees is canceled, it creates an extreme workload due to the large number of consultations with organizers and partner systems, and in many cases our response time also depends on how quickly they provide information.
We respond to everyone and resolve every issue; please be patient if you need to wait for a support reply.